Effective date: 22 January 2026
Last updated: 22 January 2026

Company: LADY PA LTD (company number 12780152)
Address: Dept 6496a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
Website: bazootoon.com
Email: info@bazootoon.com

This Refunds, Returns and Remedies Policy (“Policy”) explains the circumstances in which purchases made on bazootoon.com (the “Site”) may qualify for a refund, replacement, or other remedy. The Site is operated by LADY PA LTD (company number 12780152), acting as an independent Merchant of Record (the “Company”, “we”, “us”, “our”).

The Site offers original artwork created under the legal exceptions for parody, pastiche, and caricature, and products including digital downloads (for example, images, vector files) and physical, print-on-demand merchandise (for example, caps, hoodies, t-shirts and similar items).

Important notes

Card payments only. All purchases are paid exclusively by bank card at checkout. We do not offer wallets, balances, top-ups, stored value, or internal customer funds, and we do not hold customer funds.

Print-on-demand fulfillment. We do not manufacture physical items ourselves. Physical merchandise is typically produced and shipped by a third-party print-on-demand fulfillment partner (e.g., Printify and/or its print provider network). We handle the storefront, designs, and customer support; the fulfillment partner handles production/printing and shipment execution.

Mandatory consumer rights. This Policy does not limit any non-excludable rights you may have under applicable consumer laws.

1. Scope of this Policy

This Policy applies to purchases made directly on the Site, including:

• Digital products — downloadable illustrations, vectors, packs, and other files;
• Physical merchandise — made-to-order print-on-demand items printed with artwork made available on the Site;
• License options offered for digital products (e.g., personal vs commercial), where applicable.

This Policy does not apply to third-party services you may use independently (for example, your own printer, external fulfillment services you choose, hosting providers, or other third-party platforms).

1. Digital products: general rule

Digital items are made available via immediate access/download after successful payment. Once the files are made available, you effectively receive the product. Accordingly:

Completed digital sales are normally final and non-refundable, except where a refund is required by applicable law or where there is a verified problem on our side (see Section 4.1).

We do not refund digital purchases solely because:

• you changed your mind or no longer need the files;
• you expected a different style, colors, or composition;
• you found a similar asset elsewhere or decided to use another design;
• you have not used the files.

EEA/UK note (where applicable): If you are a consumer in the EEA/UK, you may be asked at checkout to consent to immediate supply of digital content and acknowledge that you may lose any statutory “cooling-off”/withdrawal right once delivery begins. Where required, we follow applicable rules. Where required, this consent and acknowledgment will be collected by an explicit checkbox at checkout.

1. Physical merchandise (print-on-demand): general rule

Physical merchandise is typically produced to order. Because items are manufactured specifically for your orderб we generally do not accept returns or issue refunds for:

• ordering the wrong size, color, or variant;
• minor print/placement variations and color differences due to screen vs print;
• change of mind or buyer’s remorse,
  to the extent permitted by applicable law.

This does not affect your rights in case of defective goods or fulfilment errors, as described in Section 4.2.

We can assist where there is a manufacturing or fulfillment problem, including a misprint, damage, or receiving the wrong item (see Section 4.2).

Please review sizing charts, product details, and your shipping address carefully before placing an order.

1. Situations where we may provide a refund or replacement

We assess requests reasonably and in good faith, and we may request evidence to confirm and verify the reported issue.

4.1 Digital products — access / file issues

Please contact us if:

• you paid successfully but did not receive access to the files (e.g., missing link or link failure on our side); or
• the delivered files are corrupted/incomplete and we cannot provide a working replacement.

We will first attempt to restore access or provide replacement files. If we cannot fix the problem within a reasonable time, we may refund the affected purchase.

Issues caused by your own device, software, storage, or internet connection are not normally grounds for a refund, but we may try to assist with troubleshooting.

4.2 Physical merchandise — damaged, misprinted, or incorrect items

We may provide a replacement (reprint/reship) or a refund if:

• the item arrives damaged (e.g., major stains, tears, severe print defects);
• the print is materially incorrect (e.g., wrong design or severe misalignment);
• you received the wrong item/variant/size compared to your order confirmation.

What we usually need

• clear photos of the item and the issue;
• a photo of the packing slip and/or shipping label (if available);
• order number and delivery date.

Typical remedies

• reprint and resend at no additional cost; or
• full or partial refund, depending on the problem and feasibility.

Minor variations and normal wear and tear do not qualify as defects.

4.3 Duplicate payments / obvious billing errors

We may refund where:

• you were charged twice for the same order due to a clear processing error; or
• the amount charged clearly does not match the price displayed at checkout due to an obvious system error.

4.4 Unauthorized payments

If you believe a purchase was unauthorized:

• contact your bank/card issuer immediately; and
• contact us with supporting details (e.g., transaction identifier, any reference number, confirmation the card was blocked).

We will cooperate with the payment provider’s investigation. Any refund decision may depend on the outcome of that process and applicable law.

4.5 Exceptional cases

In rare, clearly documented situations where strict application of this Policy would be manifestly unfair, we may (at our discretion) offer a partial or full refund, to the extent permitted by applicable law.

We may decline requests that:

• are unsupported by evidence;
• contradict order records and reasonable verification steps; or
• are submitted after an unreasonably long time, where permitted by law.

1. Licenses and refunds (digital products)

If a refund is granted for a digital product:

• any license for that product automatically ends; and
• you must stop using the files and, where reasonably possible, remove them from live/published projects.

We generally cannot “downgrade” a license type via partial refund after purchase (e.g., commercial → personal). If you are unsure which license you need, contact us before buying.

1. How to request a refund or report a problem

Email: info@bazootoon.com

Please include:

• full name and email used for the order;
• order number and purchase date;
• product(s) involved (file name or merch type/size/color);
• a clear description of the issue;
• screenshots/photos where relevant.

We may request additional details to investigate and coordinate with our fulfillment or payment partners.

1. Timing and processing

Please report physical item issues as soon as possible after delivery (ideally within 30 days), so we can verify and address the issue effectively.

We review requests in the order received. Some cases require coordination with payment processors or fulfillment partners.

We aim to respond to refund/issue requests within 20 Business Days.

If a refund is approved, we will submit the refund to the payment processor within 15 Business Days; the time for the credit to appear on your statement depends on your bank/card issuer.

It will be processed to the same card/payment method used for the original purchase where technically possible;

Non-recoverable third-party fees (e.g., currency conversion fees charged by your bank) may not be refundable, to the extent permitted by law.

1. Chargebacks and payment disputes

If you initiate a chargeback/dispute:

• we may temporarily suspend access to the relevant digital files while the dispute is pending. This is a temporary operational measure to prevent duplicate remedies and does not limit any rights you may have under applicable law;
• we may pause replacement shipments until the dispute is resolved;
• we may provide relevant evidence to the payment provider (order records, delivery data, correspondence).

If we have already issued a refund for the same transaction, please notify your card issuer and provide evidence of the refund to avoid duplicate processing.

1. Transformative Use and “No Affiliation” Clarification

Our designs utilize legal exceptions for parody and pastiche. While these exceptions relate to copyright, trademark laws still apply. The Site and the Company are not affiliated with any third-party rights holders.

1. Updates to this Policy

We may update this Policy from time to time. The latest version will be published on bazootoon.com and applies from the date posted (unless stated otherwise). Continued use of the Site after changes take effect means you accept the updated Policy.