Refund and Returns Policy

Last updated: 27/12/2025

This Refund and Returns Policy explains how BazooToon (“we”, “our”, “us”) handles refund requests made through bazooton.com (“Website”). We aim to make our process clear, fair, and easy to understand. Please read this Policy carefully before making a purchase.

Nothing in this Policy limits your statutory consumer rights where they apply.

1. What This Policy Covers

This Policy applies to:

• purchases of digital image files and other items sold on the Website

• purchases of physical merchandise featuring BazooToon artwork

• orders made through the Website or prepaid balances used for purchases

This Policy does not apply to any payments or services you make directly from third-party sellers outside of the Website.

2. General Rule — All Payments Are Final

Because our digital files become available immediately after purchase, and because our merchandise is produced to order, all sales are final. We provide clear product descriptions and previews, so you can make an informed decision before checkout.

We do not issue refunds when:

• you purchased the wrong item

• you changed your mind or no longer want the item

• the digital file did not meet your personal preference

• you associated the artwork with a style, interpretation, or meaning not shown on the Website

• you used or attempted to use the digital file in ways outside the license terms

We aim to offer transparency at every step, and we encourage you to review product details carefully before purchasing.

3. Digital Files and Licensing

3.1 Delivery of Digital Products

We deliver digital products instantly as soon as your payment is confirmed. Because access to the file is provided immediately, refunds are rarely possible.

3.2 Digital Files Cannot Be “Returned”

Digital files cannot be physically returned, so we cannot offer refunds for:

• storage issues

• device incompatibility

• incorrect license selection (personal vs commercial)

We clearly display all license details before checkout, and you can always contact us if you have questions before buying.

3.3 Licensing Terms

Your use of any digital file is governed by the Website’s License section and any specific license terms at checkout.

4. Physical Merchandise — Defects and Damage

4.1 Merchandise Overview

Our physical merchandise (t-shirts, hoodies, bags, etc.) is produced on demand. Although we do not provide “no-questions-asked” refunds, we will review cases where you experience a genuine product issue.

4.2 If Your Item Arrives Damaged or Defective

If your item arrives damaged, misprinted, or clearly defective, we will investigate the issue. Depending on the situation, we may:

• send a replacement

• issue a partial or full refund

Please contact us within 14 days of delivery and include photos of the problem.

4.3 Normal Wear and Tear

Regular wear, improper washing, stretching, or personal handling issues do not qualify for a refund or replacement.

5. Exceptional Situations Where a Refund May Be Considered

While all payments are generally final, we may consider a refund or replacement in the situations below.

5.1 Unauthorised or Fraudulent Transactions

We may approve a refund when:

• your account, phone, or device was compromised

• someone made a payment without your knowledge or approval

• your payment method was used fraudulently

In these cases, we may:

• temporarily suspend your account

• verify your identity

• request additional information

We process such cases carefully to protect your security.

5.2 Clear Website or System Malfunctions

We may issue a refund or replacement when:

• a payment processed, but you never received access to the digital file

• a serious technical issue prevented your order from completing

• the item you ordered never appeared in your account

We always attempt to resolve these issues quickly and fairly.

5.3 Delivery Issues Not Caused by You

We may consider refunds when:

• your parcel was lost in transit

• your order was delivered to the wrong address (due to carrier error)

• the digital file or merchandise was not accessible despite correct payment

We base all decisions on available evidence and reasonable verification.

5.4 Other Rare, Well-Documented Cases

If you believe your situation is unique and well-supported with proof, you can request a case review. We always aim for fairness and transparency.

6. How to Request a Refund or Case Review

To submit a request, email refund@bazootoon.com. Please include:

• your full name

• the email used for the order

• the order ID or payment reference

• clear explanation of the issue

• screenshots or photos supporting your claim

We review all requests in the order we receive them and reply as soon as reasonably possible.

7. Order Processing and Response Times

• We begin reviewing your request soon after we receive it.

• We reply as quickly as possible, although complex cases may require more time.

• If we approve a refund, we process it immediately.

Refund timelines depend on your bank or payment provider.

8. Refunds, Deductions, and Chargebacks

8.1 Deductions

In some cases we may deduct:

• bank or payment processing fees

• currency conversion fees

• costs associated with chargeback investigations

We disclose all deductions when applicable.

8.2 Chargebacks

If you initiate a chargeback:

• we temporarily restrict access to your account

• we provide evidence to your payment provider

• we review your account for potential security issues

If the chargeback is resolved in our favour, you agree not to issue another dispute for the same transaction.

9. Changes to This Policy

We may update this Policy occasionally. The latest version is always available on the Website and applies from the date of publication. Your continued use of the Website means you accept the updated terms.

If you have questions, contact us at info@bazootoon.com.