Effective date: 22 January 2026
Last updated: 6 May 2026

Company: LADY PA LTD (company number 12780152)
Address: Dept 6496a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP
Website: bazootoon.com
Email: info@bazootoon.com

This Refunds, Returns and Remedies Policy (“Policy”) explains the circumstances in which purchases made on bazootoon.com (the “Site”) may qualify for a refund, replacement, or other remedy. The Site is operated by LADY PA LTD (company number 12780152), acting as an independent Merchant of Record (the “Company”, “we”, “us”, “our”).

The Site offers original artwork created under the legal exceptions for parody, pastiche, and caricature, and products including digital downloads (for example, images, vector files) and physical, print-on-demand merchandise (for example, caps, hoodies, t-shirts and similar items).

1. Important notes

1.1 Purchases on the Site may be paid by bank card at checkout and, where the Wallet feature is available on the Site, by applying available Wallet balance in accordance with the Terms & Conditions.

1.2 Wallet top-ups are addressed in this Policy only to the extent relevant to refunds, billing errors, reversals, chargebacks, and related remedies.

1.3 We do not manufacture physical items ourselves. Physical merchandise is typically produced and shipped by a third-party print-on-demand fulfilment partner (for example, Printify and/or its print provider network). We handle the storefront, designs, and customer support; the fulfilment partner handles production, printing, and shipment execution.

1.4 This Policy does not limit any mandatory or non-excludable rights you may have under applicable consumer law, including your statutory rights under the Consumer Rights Act 2015 in relation to goods or digital content that are faulty, not as described, not fit for purpose, or otherwise do not conform to the contract.

2. Scope of this Policy

2.1 This Policy applies to purchases made directly on the Site, including:

2.1.1 digital products, including downloadable illustrations, vectors, packs, and other files;

2.1.2 physical merchandise, including made-to-order print-on-demand items printed with artwork made available on the Site;

2.1.3 licence options offered for digital products (for example, personal versus commercial), where applicable; and

2.1.4 Wallet top-ups, where the Wallet feature is available on the Site.

2.2 This Policy does not apply to third-party services you may use independently, including your own printer, any external fulfilment service you choose, hosting providers, payment providers acting independently of us, or other third-party platforms.

3. Digital products: general rule

3.1 Digital products are generally supplied by immediate access or download after successful payment.

3.2 Once the relevant digital files are made available to you, you are treated as having received the digital product.

3.3 Subject to applicable law, completed digital sales are normally final and non-refundable, except where:

3.3.1 a refund is required by law; or

3.3.2 there is a verified problem on our side, as described in Section 6.1.

3.4 We do not normally provide a refund for a digital product solely because:

3.4.1 you changed your mind;

3.4.2 you no longer need the files;

3.4.3 you expected a different style, colour palette, or composition;

3.4.4 you found a similar asset elsewhere;

3.4.5 you decided to use a different design; or

3.4.6 you did not use the files after purchase.

3.5 If you are a consumer in the United Kingdom or another jurisdiction where similar rules apply, you may be asked at checkout to expressly request immediate supply of digital content and acknowledge that you lose any applicable cancellation right once supply begins.

3.6 Where such express request and acknowledgement are properly obtained, and the digital content is then made available, any applicable cancellation right is lost from the moment supply begins, without prejudice to any statutory remedies you may still have if the digital content is faulty, not as described, or otherwise does not conform to the contract. 

3.7 If a digital product is purchased using Wallet balance, the same principles in this Section 3 apply to that purchase.

4. Physical merchandise: general rule

4.1 Physical merchandise sold on the Site is typically produced to order.

4.2 Because such items are manufactured specifically for your order, we generally do not accept returns or provide refunds merely because:

4.2.1 you selected the wrong size, colour, or variant;

4.2.2 there are minor print placement variations;

4.2.3 colours differ slightly between screen display and printed output; or

4.2.4 you changed your mind or no longer want the item,

to the extent permitted by applicable law.

4.3 This Section 4 does not affect your rights in the event of defective goods, fulfilment errors, or goods that do not conform to the contract.

4.4 We may provide assistance where there is a manufacturing or fulfilment problem, including a misprint, transit damage, or supply of the wrong item, as set out in Section 6.2.

5. Wallet top-ups: general rule

5.1 The Wallet is addressed in detail in the Terms & Conditions. For the purposes of this Policy, a Wallet top-up is treated as a prepayment mechanism connected to future purchases on the Site.

5.2 A Wallet top-up is not normally refundable once credited, except where:

5.2.1 a refund is required by applicable law;

5.2.2 there has been a verified billing, payment processing, or system error; or

5.2.3 we expressly agree otherwise in writing.

5.3 If, at the time of top-up, you tick the checkbox by which you expressly request immediate crediting of the Wallet and acknowledge that any applicable cancellation right will be lost once the Wallet top-up is credited, you lose any such cancellation right once the crediting begins or is completed, as applicable.

5.4 Where the checkbox referred to in Section 5.3 has been ticked and the Wallet top-up is credited without delay, that top-up is treated as final and non-refundable, except where mandatory law requires otherwise.

5.5 In addition, and independently of Section 5.3, if any part of the Wallet balance credited by a particular top-up has been used, spent, applied, or set off against any purchase on the Site, you lose any right to cancel or obtain a refund of that top-up as a standalone transaction.

5.6 For the avoidance of doubt, even partial use of the credited Wallet balance is sufficient to make the relevant top-up non-refundable as a standalone transaction.

5.7 Sections 5.3 to 5.6 do not remove any statutory rights or remedies you may have in relation to the underlying purchase funded from the Wallet. Any such rights are assessed by reference to the product or digital content purchased, not by reference to the Wallet top-up itself.

6. Situations where we may provide a refund, replacement, or other remedy

6.1 Digital products — access or file issues

6.1.1 You should contact us if:

(a) you paid successfully but did not receive access to the files; or

(b) the delivered files are corrupted, incomplete, or unusable and we cannot provide a working replacement.

6.1.2 We will first attempt to restore access or provide replacement files.

6.1.3 If we cannot fix the problem within a reasonable time, we may refund the affected purchase in whole or in part, as appropriate.

6.1.4 Problems caused by your own device, software environment, storage limitations, internet connection, or third-party applications are not normally grounds for a refund, although we may, at our discretion, try to assist with troubleshooting.

6.2 Physical merchandise — damaged, misprinted, or incorrect items

6.2.1 We may provide a replacement, reprint, reshipment, partial refund, or full refund if:

(a) the item arrives damaged;

(b) the print is materially incorrect;

(c) there is a severe production defect; or

(d) you received the wrong item, variant, or size compared with your order confirmation.

6.2.2 We will usually require reasonable evidence, which may include:

(a) clear photographs of the item and the reported issue;

(b) a photograph of the packing slip and/or shipping label, where available; and

(c) the order number and delivery date.

6.2.3 Minor variations, ordinary tolerances, and normal wear and tear do not qualify as defects.

6.3 Duplicate payments, duplicate top-ups, and obvious billing errors

6.3.1 We may provide a refund where:

(a) you were charged twice for the same order due to a clear processing error;

(b) the amount charged clearly does not match the price displayed at checkout due to an obvious system error;

(c) a Wallet top-up was charged more than once; or

(d) the Wallet was credited incorrectly due to a clear processing or system error.

6.4 Unauthorised payments

6.4.1 If you believe an order or Wallet top-up was unauthorised, you should:

(a) contact your bank or card issuer immediately; and

(b) contact us promptly with supporting details, including any transaction identifier, reference number, and confirmation that the card was blocked, where available.

6.4.2 We will cooperate with the payment provider’s investigation. Any refund decision may depend on the outcome of that process and on applicable law.

6.5 Exceptional cases

6.5.1 In rare and clearly documented circumstances where strict application of this Policy would be manifestly unfair, we may, at our discretion and to the extent permitted by law, offer a partial or full refund.

6.5.2 We may decline requests that:

(a) are unsupported by reasonable evidence;

(b) contradict order records or technical logs;

(c) are inconsistent with prior communications or verification steps; or

(d) are submitted after an unreasonably long time, where applicable law permits us to do so.

7. Licences and refunds for digital products

7.1 If a refund is granted for a digital product, any licence relating to that product automatically terminates to the extent of the refunded transaction.

7.2 In such a case, you must stop using the files and, where reasonably possible, remove them from live, published, commercial, or distributed projects.

7.3 We do not generally “downgrade” a licence type by way of partial refund after purchase, for example from commercial to personal use.

8. How to request a refund or report a problem

8.1 Refund or remedy requests should be sent to: info@bazootoon.com.

8.2 You should include, where relevant:

8.2.1 your full name and the email address used for the order;

8.2.2 the order number and purchase date;

8.2.3 the product concerned, including the file name or merchandise type, size, and colour;

8.2.4 if the issue relates to a Wallet top-up, the top-up amount, date, and any available transaction reference;

8.2.5 a clear description of the issue; and

8.2.6 screenshots, photographs, or other supporting evidence.

8.3 We may request additional details where reasonably necessary to investigate the request and coordinate with our fulfilment partners or payment processors.

9. Timing and processing

9.1 Physical item issues should be reported as soon as reasonably possible after delivery and ideally within 30 days.

9.2 We review requests in the order in which they are received, although some matters require coordination with payment processors, banks, or fulfilment partners.

9.3 We aim to respond to refund or issue requests within 20 Business Days.

9.4 If a refund is approved, we will generally submit the refund to the payment processor within 15 Business Days.

9.5 The time for the credit to appear on your statement depends on your bank, card issuer, or payment provider.

9.6 Refunds will be made to the same payment method used for the original order or Wallet top-up where technically possible.

9.7 Non-recoverable third-party fees, including foreign exchange or bank conversion charges imposed by your own provider, may not be refundable to the extent permitted by law.

10. Chargebacks and payment disputes

10.1 If you initiate a chargeback or payment dispute:

10.1.1 we may temporarily suspend access to the relevant digital files while the dispute is pending;

10.1.2 we may pause any replacement shipment until the dispute is resolved;

10.1.3 if the dispute relates to a Wallet top-up, we may temporarily restrict use of the disputed credited balance and/or adjust the Wallet balance to reflect the disputed amount, to the extent permitted by law; and

10.1.4 we may provide relevant evidence to the payment provider, including order records, delivery data, technical logs, and correspondence.

10.2 Any suspension or restriction under Section 10.1 is a temporary operational measure intended to prevent duplicate remedies and does not itself remove any rights you may have under applicable law.

10.3 If we have already issued a refund for the same transaction, you should notify your bank or card issuer and provide evidence of the refund so that the matter is not processed twice.

11. Transformative use and no affiliation clarification

11.1 The designs made available on the Site rely on legal principles relating to parody and pastiche.

11.2 Those principles relate to copyright analysis and do not remove the possible relevance of trade mark or related laws.

11.3 The Site and the Company are not affiliated with any third-party rights holder.

12. Changes to this Policy

12.1 We may update this Policy from time to time.

12.2 The latest version will be published on bazootoon.com and will apply from the date stated on the Site, unless stated otherwise.

12.3 Continued use of the Site after changes take effect means you accept the updated Policy to the extent permitted by applicable law.