Effective date: 22 January 2026
Last updated: 22 January 2026

Company details: LADY PA LTD (company number 12780152), Dept 6496a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP.

1. Our role as Merchant of Record

LADY PA LTD (the “Company”, “we”, “us”, “our”) acts as the Merchant of Record for transactions completed on bazootoon.com (the “Site”). This means that the Company receives customer orders and payments and is the contractual counterparty for purchases made through the Site.

Notwithstanding the above, the Company does not manufacture, keep inventory of, or ship physical products. All physical items are produced and delivered by independent third-party fulfilment partners, and the Company’s activities are limited to offering products for sale and arranging fulfilment on the customer’s behalf.

All physical products offered on the Site are provided exclusively on a made-to-order basis (print-on-demand / on-demand production). Physical items are manufactured only after an order has been placed and accepted.

When you place an order on the Site, the Company accepts your order and payment and then submits a production and delivery request to the relevant third-party fulfilment partner so that the partner can manufacture and dispatch the product you selected.

1. No retail premises, warehouse, or manufacturing facilities

The Company is not a traditional physical-goods retailer and does not operate any brick-and-mortar store.

In particular:

• the Company does not own or operate warehouses;
• the Company does not manufacture or assemble physical products;
• the Company does not hold inventory or stock finished goods.

The Company’s role is limited to offering products for sale, accepting customer orders and payments, and arranging fulfilment by placing production and delivery orders with independent third-party fulfilment partners.

1. Production, fulfilment, and delivery by third-party partners

All manufacturing, printing (where applicable), packaging, and shipping activities are carried out by independent third-party fulfilment partners using their own facilities, equipment, and logistics networks.

In practice:

• fulfilment partners manufacture items in accordance with the specifications selected by the customer during checkout;
• fulfilment partners package and dispatch orders through their own logistics and carrier networks;
• the Company does not physically handle, store, or ship physical products.

Fulfilment partners act in their own name and are responsible for the production and logistics stages of order execution, subject to applicable law and the Company’s customer-facing policies.

1. Customer experience and Company responsibilities

Although manufacturing and delivery are performed by third parties, the Company remains responsible for:

• operating the Site and checkout process;
• pricing, product listings, and order confirmation;
• customer communications and customer support;
• handling customer requests in accordance with the Terms & Conditions, Refund & Returns Policy, and applicable consumer protection laws.

Nothing in this Policy is intended to limit or exclude any mandatory consumer rights that may apply under applicable law.